How do I return an item?
Please carefully inspect the merchandise immediately upon receipt. If any item does not meet your approval, contact us at 1-281-994-9113 within 10 days of receipt for a Return Merchandise Authorization (RMA).

Suppose your item is damaged or defective upon arrival through no fault of your own. In that case, your items are eligible for a return. All other returns are subject to a restocking fee of up to 25% of the purchase price. Shipping, handling, and COD charges are non-refundable. Return shipping and insurance costs are the responsibility of the customer. No returned parcels will be accepted for freight collection or COD. InnoBiomed Supplies & Shipping is not responsible for returned merchandise damaged in shipping.

Important: Contact InnoBiomed Supplies & Shipping for a return authorization number. Without this number, returned merchandise will be refused. This number must appear on the outside of the returned box. Be sure to enclose a copy of your original invoice with your returned merchandise. All items returned for exchange, or refund must be new and include original packaging materials. Refunds or credits will be adjusted accordingly in the event items are missing or damaged. Special orders, close-outs, and products sold” as is” cannot be returned. Items received that have been damaged due to inadequate packaging or neglect by the customer will be returned to the customer. Please get in touch with customer service for more information on returning an item.

Freight Damage? Upon receipt of any equipment, the customer should immediately unpack and inspect for damage or shortage. The customer should not accept a damaged package unless the carrier makes a “damage or shortage” notation on the freight bill or delivery receipt.

Shopping Cart